Your cart is currently empty!
Chat support, also known as chat support or chatbot, is a form of customer service or support that uses messaging apps or online chatbots to provide assistance to customers. Live agents and artificial intelligence (AI) are used to facilitate chat support; live agents respond to customer questions in real time while maintaining human connection, empathy, and quality service.
For companies that opt to use a chatbot, support can be made available at all hours of the day or night, which gives them the opportunity to resolve issues whenever they have time. Chat support allows customers to connect with brands at their convenience. By connecting through chat support, customers receive instant responses in real time, expediting issue resolution and increasing customer satisfaction. When connected with a chatbot or live agent, customers
can continue to multitask while working toward issue resolution; they also receive instant responses from the brand’s representatives, enhancing customer satisfaction and increasing customer loyalty over time. Chat support can save companies money on hiring new employees and training them; it also helps companies improve their relationships with customers by creating an atmosphere of transparency between both sides.
We at OpenXtro offers a wide range of customer service solutions, including basic chat support and advanced solutions that utilize chatbots. OpenXtro’s customized chat support plans include a detailed analysis of your current strategy and customized recruitment, training, and scripting. These solutions fuel chat support through analytics, automation, machine learning, and
more—ensuring that your customer experience never misses a beat.
We create personalized chat support plans to fit your organization’s requirements and budget. Our personalized plans include an optimized recruitment and training process, innovative technologies, and consistent performance analysis with solutions for improvement.