FMCG

Over the past ten years, there have been several changes to the FMCG environment. Due to the growing acceptance of digital platforms and the changing needs of consumers, businesses in this industry are currently searching for novel approaches to connect with, engage, and retain
customers.

On the other hand, a number of issues are facing by FMCG companies as a result of the growing rivalry and convergence of market forces, including:

• Greater complexity
• Decrease in the profit margins
• Deflationary environments for operations
• Heightened demands from regulations
• shorter product life cycle
• Increased popularity of alternative sales platforms
• Decline in repetitive customers.

FMCG businesses must now focus their time and resources on things that are essential to their missions. Leading BPOs like OpenXtro, where we commit to provide services like customer support, help desk, distribution and planning, logistics, fleet management, inventory management, refunds, vendors, etc.

With years of experience in the field, we are aware of the demands placed on contemporary FMCG businesses, and we provide a wide range of services to assist these businesses run more efficiently and we have had the good fortune to consistently produce the desired outcomes.

Our Expertise

Collaboration: During the early stages of the SLA (Service Level Agreement), we collaborate extensively with your internal team to fully grasp your business goals and processes.

Customization: Every FMCG company has quite different needs from one another. Therefore, in order to guarantee that we can offer a tailored solution, we concentrate on comprehending the unique needs of the firm rather than offering a single solution to all the different companies.

Wide range of services: We promise to provide customer assistance, help desk, vendor management, logistics management, email support, live chat support, product returns, order tracking, and more as part of our outsourcing services for FMCG companies.

Together, we believe that we can help FMCG companies achieve their business objectives while letting their in-house teams focus on the core business activities. An FMCG firm requires our creative, timely, and cost-effective services to get a competitive edge and stay ahead of the competition.